Successful Strata Managers need to have a whole suite of skills at their disposal - the ability to communicate well with key members in the Body Corporate Committee, meticulous record inspection ability and the ability to manage finances, to name but a few. However, the most important role of any Strata Manager is to ensure all the separate parts of a job are working together as they should.

Typically, this involves keeping tabs on many different groups of stakeholders and workers, all of whom play an integral role in delivering a satisfactory service to the customer. And, with so many hands-on deck, managing risks and keeping track of everything at once becomes overwhelming. 

In this blog, we’ve put together a strata maintenance plan specifically for Strata Managers to help you keep abreast of the many different facets of property maintenance. For convenience, we’ve separated it into five categories: Job Requirements, Contractor Management, Cleaning and Maintenance, Safety, and Completion of Job.

Your 24 point strata maintenance plan

Job Requirements

• Assess project needs based on the type of fault, client requirements & economic feasibility
• Existing warranties and service agreements agreed
• Estimate and quotes provided to the Body Corporate Committee
• Confirm site access rules and specific site requirements with Body Corporate Committee
• Contingency plans (i.e. weather issues) identified and worked into the schedule
• Urgent and emergency work scheduled for priority attention
• Approval received from Body Corporate Committee in accordance with requirements of an agency agreement

Contractor Management

• Contractors have the skills required to manage the project consistently and efficiently
• Contractors are able to deliver high-quality work within tight deadlines
• All contractors have relevant qualifications and insurance
• Work schedules created and understood by all contractors
• Installation times planned to cause minimal disruption
• General meeting preparation and secretarial tasks undertaken

Safety

• Identify which equipment is critical in ensuring safety, comfort and amenity
• Adjust operating schedules to ensure equipment is only powered when needed
• Check for improperly operating and non-operational equipment
• All contractors wear appropriate clothing at all times in compliance with safety regulations
• All contractors follow the correct procedures

Cleaning and Maintenance

• Maintenance strategy and supporting plans in place, including benchmarks & KPIs
• All employees and contractors adhere to maintenance schedules

Completion of Job

• Diary of completed work orders reviewed
• Body Corporate committee representatives satisfied with the quality of work
• Receipt of invoice matched with work order
• If work is to Body Corporate committee satisfaction, approve the invoice for payment

Having a strata maintenance plan provides you with the right tools, a clear idea of where you need to be, and helps decide on a team of skilled contractors - making your life all the more manageable.

Being a strata manager comes with many responsibilities that take considerable time and effort - but we're here to help you out. If you want to run a super successful and highly effective strata AGM, download our guide today.

Higgins Coatings is Australia's premier commercial painting contractor with over 70 years of experience in providing a cost-effective painting service and tailored maintenance solution. We help strata managers plan their painting requirements and execute them with minimal disruption to residents. Contact us for a consultation.