Modernising a live hotel environment with minimal disruption - The Higgins Way!
Project Overview
Higgins Coatings was engaged by Quest Chatswood to carry out a multi-floor refurbishment of its serviced apartments and guest areas. The scope included a full internal repaint, carpet replacement, and targeted remedial works. All delivered in a live hotel setting with minimal impact on guests or bookings.
Services Delivered
- Internal Repaint: High-traffic areas such as corridors, reception and meeting rooms were treated with Dulux Wash & Wear Super Tough Low Sheen, while guest rooms received standard low sheen for a smooth, durable finish.
- Flooring: Installation of INTERFACE CushionBacRE P modular carpet in guest rooms and commercial-grade options in shared areas, installed by certified contractors.
- Ceilings: Uniform white finish using Dulux Professional Ceiling Flat White.
- Doors and Trims: Painted with Dulux Super Aquanamel for a clean, semi-gloss finish across skirtings, frames and stairwells.
- Handover: Final vacuum and pile lift ensured rooms were guest-ready immediately upon completion.
Challenges and Solutions
Refurbishing a busy hotel requires precise planning. Our Sydney team approached this project with a tailored strategy built on decades of experience in commercial painting and refurbishment.
- Minimising Operational Disruption: Working closely with Quest staff to align staged works with booking cycles and avoiding room downtime.
- Scalable Delivery: Resourcing up to 15 workers on-site at a time to accelerate delivery.
- Stakeholder Management: Successfully managing communications between Quest corporate and hotel owners to maintain alignment, transparency and satisfaction throughout.
Results and Impact
The project was delivered on time, to a high standard, and with minimal disruption — reflecting Higgins’ commitment to quality and client care.
- Project completed within the 3-month schedule.
- A full colour refresh that uplifted interiors and hotel presentation.
- Premium finish and upgraded flooring enhanced the guest experience and hotel presentation, ideal for a live environment.
- Positive feedback from Quest management on both delivery and outcome.
What our client had to say
“We heard great things about Higgins’ quality and reliability, and they didn’t disappoint. The team Ross and Tony were professional, friendly, and easy to work with from start to finish. The attention to detail in the final result really stood out. The fresh, clean look has uplifted our space and made a real impact on our guest experience. We would recommend Higgins Coatings to anyone looking for a dependable, high-quality outcome.”
- Quest Chatswood Management Team
